Does your company provide great customer service? It’s a vital part of any business and plays a key role in creating satisfied and loyal customers. A company that provides a great customer experience is much more likely to get referrals and positive online reviews, which are absolutely critical in growing a successful business in today’s world. Bad customer experiences can be a real problem for any type of company, including those in the restoration industry. It can have a significant impact on sales and profits.
It’s also important to have a positive customer experience from the first interaction. First impressions matter more than you might think. Research shows that it takes about 10-12 positive experiences to make up for just one unresolved negative customer service experience. It’s possible to work things out with an unhappy customer or client, but that initial experience can never truly be erased.
It’s important to note that poor experiences are shared at twice the rate of positive experiences. When someone has a bad experience with a company, they often share it with other people in person, over the phone, on social media or in industry circles. Word gets around online fast. That’s why the true cost of poor customer service is higher than most company leaders realize. When one customer is unhappy, you could be losing a whole bunch of potential customers, too.
The key is to identify anything that’s creating a negative experience for your customers. Surveys are a good place to start. Once you identify where your customer service is falling short, you can take steps to improve the situation. Ask satisfied customers to leave a review on Facebook, Yelp, Google or other online forums. Restoration is not a type of service that people use often. When consumers do need restoration services, they’ll often ask friends and family for recommendations and look online to see a prospective company’s online reviews and ratings. That’s why it’s so important to have positive reviews and referrals.
At Assured Software, we’re dedicated to providing our customers with the highest-quality customer experience possible. Our user-friendly tools are built on Salesforce®, the World’s #1 Cloud Platform for guaranteed speed and reliability and are designed to help our customers’ businesses become more successful, efficient and profitable.
But we don’t just sell software. We work with our clients to help them to implement the Assured Software in their businesses and provide personalized customer service. We know that no one wants to spend a lot of time learning to use a business tool. That’s why we’ve developed a quick-start approach that helps our clients get started fast. And did we mention that our prices are affordable and scalable to any size of restoration business? Learn more about us and our approach on our website: https://www.assuredsoftware.com/
